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	What Customers Like About You The decline in service and customer satisfaction is costing companies billions in lost revenue. Based on an in-depth study of many companies across 19 countries this work offers practical ideas for managers keen to deliver outstanding customer service. author: Freemantle, David; publisher: Nicholas Brealey Publishing     Availability: refer to store website Shipping: refer to store website	£14.99 at countrybookshop.co.uk  4.0/5 Info All items of this shop
	Andrews McMeel What I Like About You: A Head First Look at Friendship Pages: 48, Hardcover, Andrews McMeel     Availability: Usually dispatched within 4 to 6 weeks Shipping: refer to store website	£4.69 at Amazon.co.uk  4.5/5 Info All items of this shop
	Nicholas Brealey Publishing Ltd What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage Pages: 288, Paperback, Nicholas Brealey Publishing Ltd     Availability: Usually dispatched within 24 hours Shipping: refer to store website	£9.89 at Amazon.co.uk  4.5/5 Info All items of this shop
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