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Zap the Gaps!
Through a parable which chronicles the woe of a fictitious manager who discovers the "GAPS" (G - go for the shoulds, A - analyse the is, P - pin down the causes, S - select the right solutions) approach to performance improvement, this text provides an example of how to implement this strategy. author: Blanchard, Ken; publisher: HarperCollins Publishers, US
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Availability: refer to store website
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£14.99
at countrybookshop.co.uk
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