 |
Handbook of Customer Satisfaction and Loyalty Measurement
An examination of how to use research effectively. It takes the reader step by step through the process of designing and conducting a survey to generate accurate measures of customer satisfaction and loyalty. This new edition includes four new chapters on loyalty measurement. author: Hill, Nigel; publisher: Gower Pub.Co.
 |
|
Availability: refer to store website
Shipping: refer to store website
|
|
£80.00
at countrybookshop.co.uk
|
 |
Researching Customer Satisfaction and Loyalty
author: Szwarc, Paul; publisher: Kogan Page
|
|
Availability: refer to store website
Shipping: refer to store website
|
|
£18.99
at countrybookshop.co.uk
|
 |
Customer Satisfaction Measurement for ISO 9000
This text explains in a clear and simple manner how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000. author: Hill, Nigel; publisher: Butterworth-Heinemann
|
|
Availability: refer to store website
Shipping: refer to store website
|
|
£26.99
at countrybookshop.co.uk
|
 |
Kogan Page Ltd Researching Customer Satisfaction and Loyalty: How to Find Out What People Really Think (Market Research in Practice S.)
Pages: 272, Paperback, Kogan Page Ltd
|
|
Availability: Usually dispatched within 24 hours
Shipping: refer to store website
|
|
£18.32
at Amazon.co.uk
|
|
|
 |
World-Class Customer Satisfaction
author: ; publisher:
|
|
Availability: refer to store website
Shipping: refer to store website
|
|
£14.99
at countrybookshop.co.uk
|
 |
Improving Customer Satisfaction, Loyalty and Profit
In this title the authors offer a five-stage process that links the key elements of customer satisfaction measurement with market strategy and product development for business success. It shows managers how to develop a good relationship with their customers. author: Johnson, Michael D.; publisher: Jossey-Bass
|
|
Availability: refer to store website
Shipping: refer to store website
|
|
£18.95
at countrybookshop.co.uk
|
 |
Thomas Telford Ltd Total Quality in Construction Projects: Achieving Profitability with Customer Satisfaction
Pages: 188, Hardcover, Thomas Telford Ltd
|
|
Availability: In stock soon. Order now to get in line. First come, first served.
Shipping: refer to store website
|
|
£44.49
at Amazon.co.uk
|
 |
Gower Publishing Limited Handbook of Customer Satisfaction and Loyalty Measurement
Pages: 304, Hardcover, Gower Publishing Limited
|
|
Availability: Usually dispatched within 24 hours
Shipping: refer to store website
|
|
£82.50
at Amazon.co.uk
|
 |
Blackwell Publishers In Charge of Customer Satisfaction: A Competence Approach (In Charge S.)
Pages: 224, Paperback, Blackwell Publishers
|
|
Availability: Usually dispatched within 4 to 6 weeks
Shipping: refer to store website
|
|
£19.99
at Amazon.co.uk
|
 |
Butterworth-Heinemann Ltd Customer Satisfaction Measurement for ISO 9000: 2000
Pages: 176, Paperback, Butterworth-Heinemann Ltd
|
|
Availability: Usually dispatched within 24 hours
Shipping: refer to store website
|
|
£25.64
at Amazon.co.uk
|
 |
Pfeiffer Wiley Satisfying Internal Customers First: A Practical Guide to Improving Internal and External Customer Satisfaction
Pages: 104, Paperback, Pfeiffer Wiley
|
|
Availability: Usually dispatched within 24 hours
Shipping: refer to store website
|
|
£8.57
at Amazon.co.uk
|
 |
Haworth Press Inc.,U.S. Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction
Pages: 172, Paperback, Haworth Press Inc.,U.S.
|
|
Availability: Usually dispatched within 24 hours
Shipping: refer to store website
|
|
£13.08
at Amazon.co.uk
|
 |
Butterworth-Heinemann Ltd Measuring Customer Satisfaction: Hot Buttons and Other Measurement Issues
Pages: 219, Paperback, Butterworth-Heinemann Ltd
|
|
Availability: Usually dispatched within 4 to 6 weeks
Shipping: refer to store website
|
|
£25.99
at Amazon.co.uk
|
 |
Crisp Publications Inc Measuring Customer Satisfaction (50-minute Series)
Pages: 112, Paperback, Crisp Publications Inc
|
|
Availability: Usually dispatched within 24 hours
Shipping: refer to store website
|
|
£10.99
at Amazon.co.uk
|
 |
Capstone Publishing Ltd Customer Satisfaction Is Worth Customer Loyalty
Pages: 288, Hardcover, Capstone Publishing Ltd
|
|
Availability: Usually dispatched within 24 hours
Shipping: refer to store website
|
|
£14.16
at Amazon.co.uk
|
 |
Springer-Verlag Berlin and Heidelberg GmbH & Co. K Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention
Pages: 476, Hardcover, Springer-Verlag Berlin and Heidelberg GmbH & Co. K
|
|
Availability: In stock soon. Order now to get in line. First come, first served.
Shipping: refer to store website
|
|
£63.49
at Amazon.co.uk
|
 |
John Wiley & Sons Inc Business Process Mapping: Improving Customer Satisfaction
Pages: 320, Hardcover, John Wiley & Sons Inc
|
|
Availability: Usually dispatched within 24 hours
Shipping: refer to store website
|
|
£20.45
at Amazon.co.uk
|
 |
Gower Publishing Limited How to Measure Customer Satisfaction
Pages: 160, Paperback, Gower Publishing Limited
|
|
Availability: Usually dispatched within 24 hours
Shipping: refer to store website
|
|
£23.75
at Amazon.co.uk
|
 |
Jossey Bass Wiley Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System
Pages: 240, Paperback, Jossey Bass Wiley
|
|
Availability: Not yet published
Shipping: refer to store website
|
|
£7.91
at Amazon.co.uk
|
 |
Jossey Bass Wiley Improving Customer Satisfaction, Loyalty and Profit: An Integrated Measurement and Management System (University of Michigan Business School Management S.)
Pages: 240, Hardcover, Jossey Bass Wiley
|
|
Availability: Usually dispatched within 24 hours
Shipping: refer to store website
|
|
£12.53
at Amazon.co.uk
|
 |
McGraw-Hill Education Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods
Pages: 278, Hardcover, McGraw-Hill Education
|
|
Availability: In stock soon. Order now to get in line. First come, first served.
Shipping: refer to store website
|
|
£20.99
at Amazon.co.uk
|
 |
Purdue University Press Listening to the Voice of the Customer: 16 Steps to a Successful Customer Satisfaction Measurement Program (Ichor Business Books)
Pages: 164, Paperback, Purdue University Press
|
|
Availability: In stock soon. Order now to get in line. First come, first served.
Shipping: refer to store website
|
|
£36.49
at Amazon.co.uk
|
 |
McGraw-Hill Education Maximizing Callcenter Performance: 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
Pages: 140, Paperback, McGraw-Hill Education
|
|
Availability: In stock soon. Order now to get in line. First come, first served.
Shipping: refer to store website
|
|
£13.99
at Amazon.co.uk
|
